Returns & Refunds Policy

All sales are final

All sales at Aspen Rue Boutique are final. We do not accept returns or exchanges for change of mind. Please review your selections, colors, sizes, and product details carefully before completing your purchase. This policy also applies to Bag Bar creations and Styled Stacks.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact aspenrueboutique@gmail.com with your order number, a description of the issue, and photos where available so we can review it and arrange an appropriate resolution.

Send the note as soon as you notice the problem. Every report is reviewed individually by the boutique; a report starts a review and does not by itself confirm a refund or replacement.

Orders we cannot fulfil

If we cannot fulfil an order, or part of an order, we will tell you and refund the affected amount. If an order is cancelled before it ships, the amount paid for it is refunded. Where a refund is required by law, we will provide it.

How refunds work

Approved refunds are issued to the original payment method through our payment provider. The time it takes for the money to appear depends on your bank or card issuer.

A refund does not put stock back on the shelf automatically. When returned components reach us and staff confirm what arrived, inventory is adjusted by hand, so the boutique's stock and audit records stay accurate.

This policy and your rights

This policy does not limit any rights or remedies available under applicable law.

Contact

Returns and refunds: aspenrueboutique@gmail.com.