Shipping Policy

At Aspen Rue Boutique, we're all about thoughtful details and happy unboxings. Here's what to expect when your order is on its way.

Processing and delivery

Orders are processed and shipped within 1–3 business days, excluding weekends and holidays, unless a different processing period is disclosed before you purchase.

Processing time and carrier transit time are different things. Processing covers picking, packing and handing your order to the carrier. Transit time starts after that and depends on the service you choose at checkout. Where the shipping service supports it, we show an estimated transit window of up to 15 business days. That is an estimate, not a guaranteed delivery date. International orders, customs inspection and military addresses can take longer.

If you have a date-sensitive request, email us at aspenrueboutique@gmail.com before purchasing. We will tell you honestly whether it can be accommodated; it depends on stock and the carrier service available.

If we cannot ship within the processing period above, we will notify you and give you the option to accept a revised timeframe or to cancel the affected order for a refund.

Free U.S. shipping

Orders over $50 USD ship free within the United States. Exactly $50.00 does not qualify. Eligibility is based on the merchandise subtotal after discounts and before taxes and shipping. Styled Stacks count at their actual bundle selling price. When your order qualifies, the eligible standard shipping option shows as free at checkout; paid upgrades remain available at their listed price.

Destinations and rates

Our intended coverage includes the United States, U.S. territories, APO/FPO addresses and international destinations. The destinations we can actually ship to and the rates available to you are shown at checkout, because they depend on the address and the carrier services configured for the store. If your address cannot be served, checkout will not offer a shipping method for it and you are welcome to email us.

Duties, taxes and customs charges on international orders, where they apply, are set by the destination country and are the responsibility of the recipient unless the checkout states otherwise.

Delivery issues

Please give us an accurate address and choose a secure delivery location. Once a carrier marks a package delivered we will still help: if a package is missing, damaged, or marked delivered but not received, email aspenrueboutique@gmail.com with your order number so we can open an investigation with the carrier and explain the remedies available to you.

Contact

Shipping questions: aspenrueboutique@gmail.com.